1) DELIVERY COST

Shipping in the EU has a cost of € 17,00 - for all orders.

We offer international delivery on the majority of our online products, however some exclusions can apply. 

2) DELIVERY

Delivery thorugh Express Courier will take between 4 to 7 working days, depending on delivery areas. If you choose to pay through credit card and if you place your order up until 2 pm,the order will be shipped the same day, otherwise it will be shipped the day after. There could be a delay of one day if the product is not readily availabe but we will contact you promptly thorugh email.

If you choose to pay through bank transfer, the product/products will be shipped only when the deposit is received by our bank. We do not accept proof of payment via email and in no case we can ship the goods earlier than receiveing the deposit. Please take into account the time taken by the bank transfer to complete and add that to the estimated shipping time.

Orders placed on Saturdays, Sundays and holidays will be shipped on the first working day after the placement of the order.

Please Note - Important Information

• We can't redirect orders once products have been dispatched.
• All orders require a signature upon receipt.

Please  email your query using the module.

2.1 Entering a telephone number

It is important to enter the telephone number, possibly a mobile phone number. The courier will then be able to contact you if a probel with the delivery should arise. Please note that in some cases shipping cannot be made without a valid phone number.

3) CURRENCY

All orders are in Euro (€).

Please note we cannot be held accountable for delays in Customs clearance. We cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering.

3) AVAILABILITY AND COURIERS 

Please provide a delivery address where there is always a person (job / neighbors etc.) as couriers are not always required to call for an appointment.
Courier delivery times depends on the area they have to serve and it can vary.
If there is no one at home the courier is required to leave a notice with a telephone number to call to rearrange.

4) UPON ORDER ARRIVAL : 

When the express courier  deliver the parcel please carefully check the integrity of the package.
Any dispute must be raised immediately to the carrier; failing to do so will result in the product considered delivered correctly; please keep all the documents inside and outside of the package for further assistance.


5) DO YOU SHIP ABROAD ?

We ship in Europe to the countries listed below - please note the excluded places in bold: 

Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France (Corsica : add to 2 days for ferry transport)
Germany
Hungary
Ireland
Latvia
Lithuania
Luxembourg
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain (excluded: Canary Islands, Andorra, Ceuta and Melilla )
Sweden

Please note: at the moment, we do not ship to the United Kingdom.

(Page last updated on June 8th 2021)